Autograph has a 14 days return policy. All goods must be returned with the order number stated.

 

Autograph is not responsible for the management and expenses of return shipments and the initial shipping costs will be deducted from the refunded amount. This includes domestic orders which qualified for free delivery.

 

Important information:

 - Items must be returned in perfect condition: make sure all products are exactly as you received them, with the tag and seal still attached.

- All shoes must be tried on a carpeted surface until you have decided to keep them.

- Shoes should be returned in their original and undamaged shoebox, as this is considered part of the product. Please make sure to return the shoes and shoebox inside another solid carton box in order to avoid damage to the original packaging.

- We cannot accepts returns of earrings for hygiene reasons unless faulty.

- Autograph recommends using signed postage for returns.

     

    Please notify us by email before returning:

    info@autographbirmingham.com

     

    Return address:

    Autograph

    15-17 Ethel St

    Birmingham

    B2 4BG

    United Kingdom

     

    International returns must state "Return no commercial value" on the box. Any fees incurred during the return will be deducted from the refund.

     

    Once your return is received and inspected, we will notify you by email that your return has been received and initiate a refund to your original payment method.